1. Introduction:

At AlloFermli, we value and respect your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with Tunisian data protection laws, specifically Law No. 2004-63 of 27 July 2004 regarding the protection of personal data. By using the AlloFermli app and services, you consent to the practices described in this policy.

2. Information We Collect:

• Personal Information: When you sign up for an account on AlloFermli, we collect essential personal information such as your name, email address, phone number, payment details, and home address.
• Location Data: To provide you with accurate service options and match you with nearby healthcare providers, we may collect and use location data from your device. Location data is only collected when the app is actively in use.
• Service-Related Information: We collect information regarding the services you book, such as the type of healthcare specialist, time and location of the service, and provider interactions.
• Device and Usage Information: We collect data related to your device and how you use the app, including IP addresses, browser type, operating system, and usage patterns. This helps us improve our app’s performance and user experience.

3. How We Use Your Information:

• To provide, manage, and improve the services offered by AlloFermli, including processing bookings, payments, and user support.
• To verify user identity and ensure the security of your transactions and interactions on the platform.
• To personalize your experience, including suggesting healthcare providers based on your preferences and location.
• To comply with legal obligations, including tax reporting and fulfilling requests from regulatory authorities or public entities in accordance with Tunisian law.

4. Data Sharing:

• Healthcare Providers: We share relevant user information (e.g., name, location, service requirements) with healthcare providers to facilitate service delivery.
• Third-Party Service Providers: We may share user data with third-party companies that assist in providing services such as payment processing, technical support, and analytics. These providers are required to adhere to confidentiality agreements and protect your data.
• Legal Authorities: We may disclose personal data when required by law or when it is necessary to protect our rights or comply with a judicial proceeding, court order, or legal process.

5. Your Rights:

• Access: You have the right to request access to your personal data stored by AlloFermli. This request can be made by contacting support@allofermli.com.
• Correction: You have the right to update or correct any inaccuracies in your personal data.
• Deletion: You may request the deletion of your account and personal data, subject to legal or regulatory retention requirements.
• Data Portability: You may request a copy of your data in a structured, machine-readable format for transfer to another service provider.

6. Data Security:

• We employ industry-standard encryption and data security measures to protect your personal data from unauthorized access, disclosure, or modification. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention:

• AlloFermli will retain your personal data for as long as necessary to provide the services you requested, comply with legal obligations, resolve disputes, and enforce agreements.

8. Children’s Privacy:

• AlloFermli is not intended for use by children under the age of 16. We do not knowingly collect personal data from children, and if we become aware of such activity, we will take steps to delete the information.

9. Changes to This Policy:

• AlloFermli reserves the right to modify this Privacy Policy from time to time. Changes will be posted on the app and become effective upon posting. Continued use of the platform after the changes will signify your acceptance of the revised policy.

For any concerns or inquiries regarding our privacy practices, contact us at support@allofermli.com or call +216 2320 8830.