1. Eligibility for Refunds:

• Full Refunds: Users are eligible for a full refund if they cancel their service at least 24 hours before the scheduled service time. This applies to all services booked through the AlloFermli app, including healthcare and ambulance services.
• Partial Refunds: Cancellations made within 24 hours of the service time are eligible for a partial refund, subject to a cancellation fee. The amount deducted will be clearly communicated during the cancellation process.
• No Refunds: If a user fails to attend or be present at the scheduled service time without prior notice (No-Show), no refund will be issued. Additionally, if a service has already commenced or been completed, no refunds will be provided.

2. Refunds for Provider Cancellations:

• If a healthcare provider cancels the service, the user is entitled to a full refund or may choose to reschedule the service with another provider at no additional cost.
• In the case of repeated cancellations by the provider, users may report the provider through the app, and AlloFermli will take appropriate action, which may include penalizing or removing the provider from the platform.

3. Refund Process:

• Refunds will be processed within 7-10 business days following the confirmation of cancellation or resolution of a dispute.
• The refund will be credited to the original payment method used at the time of booking. If the original payment method is unavailable or has changed, users must notify customer support to arrange an alternative method.

4. Disputes and Special Cases:

• If a user is dissatisfied with the quality of service provided, they may initiate a dispute by contacting support@allofermli.com. All disputes must be reported within 72 hours of service completion, accompanied by a detailed explanation of the issue.
• AlloFermli will review the dispute and work with both the user and provider to reach a fair resolution. Refunds or credits may be issued based on the outcome of the dispute.