1. General Cancellation Policy for Users:

• Users can cancel their service booking up to 24 hours before the scheduled service time for a full refund. No charges will be applied in this case.
• If a user cancels a booking within 24 hours of the scheduled time, AlloFermli reserves the right to charge a cancellation fee. This fee compensates healthcare specialists for time blocked and resources allocated for the booking. The cancellation fee may be up to [insert % or amount] of the service fee, depending on the provider's terms.
• Once a service has begun, cancellation is no longer possible, and no refunds will be issued. This applies to ongoing or completed services.
• For emergency services, such as ambulance dispatch, cancellations are only allowed before the service is dispatched. Once the ambulance is en route, no cancellations or refunds will be processed.

2. Cancellation by Healthcare Specialists:

• Healthcare specialists may cancel services due to personal emergencies, health issues, or unforeseen circumstances. If a service provider cancels, AlloFermli will notify the user immediately and make efforts to reschedule the service or offer an alternative provider.
• In cases where the service is canceled by the provider and no alternative is available, users will be entitled to a full refund.
• Repeated cancellations or unprofessional conduct by a healthcare specialist may result in penalties, suspension, or permanent removal from the AlloFermli platform.

3. Force Majeure:

• AlloFermli is not responsible for cancellations due to "Force Majeure" events, including but not limited to natural disasters, governmental actions, technical disruptions, or health crises. In such cases, both users and providers will be notified, and any potential refunds or rescheduling will be handled based on the situation.

4. Modifications to Bookings:

• Users can modify their booking (e.g., change time, date, or location) up to 24 hours before the scheduled service without incurring any fees, subject to the availability of the healthcare specialist.
• If modifications are made within 24 hours of the appointment, AlloFermli reserves the right to charge a modification fee depending on the nature of the change and the provider’s policy.

5. Contact for Cancellation Assistance:

• For any cancellation or booking modification inquiries, please contact AlloFermli’s support team at support@allofermli.com or via phone at +216 2320 8830. Our team will assist you in resolving your issues as swiftly as possible.